Refund Policy

This Refund Policy applies to Jobifilla candidate memberships, employer packages, Jobifilla AI subscriptions, and one time credits. All prices are in United States Dollars.

Recurring subscriptions

Subscriptions renew automatically. You may cancel at any time and access continues until the end of the current paid period. Fees for the current billing period are non refundable once access to the paid features has been provided, except where required by law or where Jobifilla was unable to provide the service.

Accidental or duplicate charges

If you were charged twice for the same period, or a renewal occurred after you cancelled, contact us within 14 days and we will investigate and refund confirmed duplicate charges.

One time credits

Additional CV analysis and AI interview credits are consumed when used. Unused credits purchased in error may be refunded on request within 14 days of purchase.

Employer and Enterprise services

Employer packages and Enterprise agreements may include specific service terms and refund provisions in the applicable agreement, which take precedence over this page.

How to request

Email info@jobifilla.com from the address on your account with the payment reference. Approved refunds are returned to the original payment method.